Missed-call text-back
Every unanswered call gets a text in seconds that asks what the problem is and where. Most callers would rather text than leave a voicemail.
Lead recovery for home service contractors
Every missed call is a job for the next contractor on Google.
For plumbers, HVAC techs, electricians and roofers. Granite Point answers the calls your crew can't, texts back in seconds, follows up on open quotes, and asks happy customers for reviews. You keep working. The jobs land on your calendar.
CTRIMANHVTME
Shoreline Plumbing & HeatText-back
2:47 PM · Missed call from (203) 555-0142
Hi, it's Shoreline Plumbing. Sorry we missed you, we're on a job. What's going on, and what's the address?2:47 PM · auto
Water heater is leaking in the basement. 14 Elm St, Guilford.2:51 PM
Got it. A tech can be there between 4 and 6 today. Reply YES to book.2:51 PM · auto
YES2:52 PM
You're booked for 4–6 PM. Mike will text when he's on the way.2:52 PM · auto
✓ Job booked in 5 minutes
Example conversation · fictional shop
The leak nobody fixes
What missed calls cost your shop
Most people who reach voicemail don't leave one. They call the next company on the list. Move the sliders to match your week.
Revenue walking away each month
$5,457
About 12 booked jobs a month that went to someone else.
Starting values are examples, not industry figures. Use your own numbers.
What we install
A front office that never puts down the phone
We build and run it on your business number, in your company's name, whatever your trade. Your customers hear from your shop, not from us.
Speed-to-lead
Website forms and Google Business messages get an instant reply, and you get the details on your phone.
Review requests
After each completed job, customers get a short text asking for a Google review. Unhappy replies come to you first.
AI voice receptionist
Answers after hours and when the line is busy. Takes the problem, the address and the urgency, and books or escalates.
Quote follow-up
Open estimates get polite, spaced-out follow-ups so a new furnace, a panel upgrade or a full roof doesn't die in someone's inbox.
Customer reactivation
Past customers get seasonal reminders: fall furnace tune-ups, spring AC checks, water heater flushes, storm-season roof inspections. Work you already earned.
Google Business Profile
Photos, posts, hours and review replies kept current, so you show up when someone nearby searches "electrician near me" or "roof repair near me."
Monthly ROI report
Calls caught, jobs booked, reviews earned and estimated revenue. One page, every month, in plain numbers.
Google Workspace management
Professional email on your own domain, set up and looked after. We add and remove staff accounts, share calendars and inboxes, turn on 2-step verification, and set up the records that keep your email out of spam.
How it works
You run jobs. We handle the setup.
Missed-call audit
A 20-minute call. We look at how calls, forms and quotes reach you today and where they leak.
Build
We set up texting, call handling and follow-ups in your shop's voice, using your hours and service area.
Go live
We test every path with you before a single customer sees it. You approve the wording.
Report and tune
Each month you see what was caught and booked, and we adjust what isn't pulling its weight.
Pricing
Plans start at $800 a month
Your exact price comes out of the free audit, based on your call volume and what you need. Flat monthly pricing, no per-lead charges.
Starter
From$800/ month
For owner-operators and small crews who lose calls while they're on a job.
- Missed-call text-back
- Speed-to-lead on forms and messages
- Google review requests
Growth
Most shopsQuoted after your audit
For companies with steady call volume and estimates that go quiet.
- Everything in Starter
- AI voice receptionist, after hours and overflow
- Quote follow-up sequences
Pro
Quoted after your audit
For multi-truck companies that want the whole front office handled.
- Everything in Growth
- Past-customer reactivation
- Google Business Profile management
- Monthly ROI report
Google Workspace setup and management can be added to any plan. Not sure which fits? The free audit ends with a straight recommendation, including "you don't need this yet" when that's true.
Who we work with
Built for independent contractors, not franchises
We work with owner-run home service companies across New England. You know your customers by name. We make sure the new ones reach you.
- TradesPlumbing, HVAC, electrical, roofing and other home services
- Shop sizeSolo to 15 trucks
- OwnershipIndependent, owner-operated
- RegionCT · RI · MA · NH · VT · ME
- Good signBusy phone, thin office staff
Questions
Straight answers
Which trades do you work with?
Plumbing, HVAC, electrical and roofing are our core trades. We also work with other household service companies, like garage doors, septic, insulation and gutters, where customers call when something breaks.
Do I have to change my phone number?
No. Your customers keep calling the number on your truck. We route missed and after-hours calls through our system so nothing goes to a dead voicemail.
Will customers know they're texting an automated system?
Messages go out in your shop's name and voice, and you approve the wording before launch. Anything the system can't handle, like a pricing question or a complaint, goes straight to you.
What happens with a real emergency at 2 AM?
The receptionist collects the problem and address, flags it as urgent, and alerts whoever you name as on call. You decide what counts as an emergency and who gets woken up.
How much of my time does setup take?
About an hour total: the audit call, a review of the message wording, and a test run before go-live. We do the rest.
Is this a fit if I'm a one-person shop?
Often, yes. Solo operators miss the most calls because they're always on a job. Starter is built for that.
Can you manage our business email and Google Workspace?
Yes. We can set up email on your own domain, move you off a personal Gmail or an old provider, add and remove employee accounts, and handle the security settings. It's available as an add-on to any plan.
Free missed-call audit
Find out how many jobs are slipping through
Twenty minutes, no cost, no pitch deck. You'll leave with:
- Where calls, forms and quotes are leaking today
- A rough monthly dollar figure on what it's costing you
- A clear recommendation, even if it's "not yet"
Legal
Privacy Policy
Last updated October 14, 2026.
This policy covers granitepointhq.com, operated by Granite Point HQ LLC ("Granite Point," "we," "us"), a New Hampshire limited liability company.
What we collect
When you request an audit, we collect your name, business name, phone number, email, state, company size and anything you write in the message box.
How we use it
We use it to contact you about your request, schedule your audit, and, if you become a client, provide our services. We do not sell your information.
Text messaging
Mobile numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Service providers
We store contact records in our customer management and messaging platforms, which process data on our behalf under their own security commitments.
Your choices
You can ask us to update or delete your information at any time by emailing joshua@granitepointhq.com. Reply STOP to any text to stop messages.
Contact
Granite Point HQ LLC · joshua@granitepointhq.com
SMS Terms
Program: Granite Point HQ LLC audit and client notifications. By opting in, you agree to receive text messages related to your audit request and, if you become a client, service updates.
Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time; you'll receive one confirmation message. Reply HELP for help, or email joshua@granitepointhq.com. Carriers are not liable for delayed or undelivered messages.
Terms of Use
This website is provided by Granite Point HQ LLC for information about its services. Figures shown in the calculator are estimates based on the numbers you enter and are not a guarantee of results. Pricing shown is subject to change and is confirmed in your written service agreement.